You have 3 days from the date you receive your order to decide whether you would like exchange or return.
We will only collect the item from the address it was shipped to. Shipping is complimentary on all exchanges; however, if you are based outside of Lebanon, you will need to pay shipping costs, taxes and duties on this.
Please make sure your items are returned new, unused and with all LaLaQueen packaging. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Your refund will be credited to the original payment method.
If your order has been sent to a destination within the Middle East, all sales taxes will be refunded. Outside the Middle East, customs duties and sales taxes are non-refundable through LaLaQueen.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.